ITSM Consulting GmbH

The ITSM Consulting GmbH was founded in the year 2000 as holding company of the soundly growing ITSM Group. The group of companies is one of the established business consultancies, which operatively supports national and international customers in orienting their organisation in a performance-optimising manner and measuring and efficiently controlling their corporate and IT processes in accordance with clear quality criteria.

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Siegfried Riedel

General Manager

Siegfried Riedel founded the ITSM Consulting GmbH in the year 2000 and has been acting as Executive Management Consultant as well as General Manager since then. After his business education as wholesale and foreign trade merchant and as organisation programmer, Siegfried Riedel was employed between 1987 and 2001 in a leading mortgage bank. Lastly, as a senior director, he was responsible for the decentralised systems and user support worldwide. His focus already resided at that time on the introduction of IT Service Management processes and the implementation of complex technical projects in the ITSM environment.

ITSM Consulting GmbH

The ITSM Consulting GmbH was founded in the year 2000 as holding company of the soundly growing ITSM Group. The group of companies is one of the established business consultancies, which operatively supports national and international customers in orienting their organisation in a performance-optimising manner and measuring and efficiently controlling their corporate and IT processes in accordance with clear quality criteria.

The particular expertise is experienced by the customers especially in the areas of (IT) Service Management, Management and Technology Consulting, with the focus on Strategy, Organisation, IT Governance, as well as implementing of solutions and trainings. 

This competence profile is additionally impressed with one particularity, which clearly differentiates us from other corporate consulting companies: Our practice-proven IT Quality orientation with an exclusive methodology, which flows into the TÜV Certification of IT Services.

Our consulting services thus enable companies to orient their organisation in a performance-optimising manner, as well as to measure and efficiently control the IT processes in accordance with clear quality criteria. Both serve the purpose of sustainably improving the operational value creation and the innovation power of the IT. Where useful for the customer, we orient ourselves by established rulebooks like ITIL®, COBIT®, PRINCE2®, M_o_R®, ISO 20000 and ISO 27001, or we combine them in an intelligent manner.

The ITSM Consulting GmbH has been certified for many years for ITIL®, PRINCE2®, COBIT®, M_o_R® and ISO/IEC 20000 as one of the few training institutes, furthermore it is a member of ISACA and itSMF Deutschland eV.

The group now also includes additional 100% subsidiaries: The ITSM-Solutions GmbH focuses on providing Project Management services, while the ITSM Trusted Quality GmbH in Germany has focussed on consulting services in the field of Security Management; The "Trusted Quality" companies in Austria and Switzerland serve the local markets with the portfolio of the entire group, adapted to the local specifics.

Approximately 600 customers in Germany, Austria and Switzerland from the private sector and public administration are assisted by almost 120 employees from four field offices. The headquarter of the ITSM Consulting GmbH is Bodenheim near Mainz. It is being headed by the ITSM and organisation expert Siegfried Riedel (General Manager).