(Senior) Business Process Consultant ServiceNow (m/f/d) - (Ref.-Nr. 2018_16)

To strengthen our business unit "Enterprise Solutions" in the DACH region as soon as possible we are looking for a: (Senior) Business Process Consultant ServiceNow (m/f/d) - (Ref.-Nr. 2018_16)

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ITSM Consulting Ltd is the parent company of the continuously growing ITSM Group and was founded in 2000. The group of companies is an established consulting firm which offers operational support for its national and international customers that results in performance optimization for its customers that enables them to measure and efficiently govern their corporate and IT processes in accordance with clear quality criteria. 

The success of the ITSM Group is largely due to our employees which is why is it important to us that you feel comfortable with us from day one and find a work environment in which you can develop according to your individual abilities and use your strengths purposefully. 

To strengthen our business unit "Enterprise Solutions" in the DACH region as soon as possible we are looking for a: 

(Senior) Business Process Consultant ServiceNow (m/f/d) - (Ref.-Nr. 2018_16) 


Area of responsibility 
  • Design and modelling of business processes in ServiceNow  
  • Process Owner consultation regarding defined standards  
  • Identification of proposed solutions to increase process efficiency  
  • Continuous coordination with the stakeholders 


Essential experience: 
  • Successfully completed a degree in Information technology or comparable qualification 
  • Experience in process consulting in ServiceNow and IT Service Management  
  • ITSM process know-how desirable (ITIL Foundation)  
  • Confident demeanour towards customers as well as consulting competence  
  • Good written and spoken English 
  • Willingness to travel in the DACH region  


We offer: 

The corporate culture of the ITSM Group is based on openness, appreciation, team spirit and, above all, humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and work. We offer you the opportunity to successfully develop your interests and talents within the ITSM Group. 

  • A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment  
  • Trust: the assumption of responsible activities  
  • Development: continuous training and targeted promotion, e.g. by participating in the internal training offer of the ITSM Group 
  •  Health awareness: taking on the cost of your gym or sports class  
  • Home proximity: we offer the possibility to work in the home office  
  • Time for yourself: With "YourTime" we offer the possibility of a three-month break  
  • Support: we pay the maximum amount of capital contributions and subsidize the occupational pension pan with 20% 
Interested? Then become part of our team!   

We look forward to receiving your detailed application including the necessary information on your earliest possible entry date, salary expectations and willingness to travel email your application to bewerbung@itsmgroup.com