Career

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ITSM Consulting Ltd is the parent company of the continuously growing ITSM Group and was founded in 2000. The group of companies is an established consulting firm which offers operational support for its national and international customers that results in performance optimization for its customers that enables them to measure and efficiently govern their corporate and IT processes in accordance with clear quality criteria. 

The success of the ITSM Group is largely due to our employees which is why is it important to us that you feel comfortable with us from day one and find a work environment in which you can develop according to your individual abilities and use your strengths purposefully. 

To strengthen our business unit "Enterprise Solutions" in the DACH region as soon as possible we are looking for a:

Senior Consultant and Project manager for ITSM Plattform - (Ref.-Nr. 2018_10)

 

Area of responsibility 

  • Consult our clients on the selection and use of the appropriate platform 
  • Assumption of quality and budget responsibility for the project to be delivered 
  • Development of suitable technical process definitions considering the ITIL definitions and the reference processes of the ITSM Group 
  • Support the technical process implementation on the platform from the technical process definitions 
  • Depict the application concepts 
  • If required coordination of the iterative implementation 
  • Prepare the test and acceptance phase 
  • Guide the team of specialist, which performs the configuration or adjustments to the platform 
  • Support the sales team in the pre-sales phase  
  • Active participation in the development and expansion of our platform and partner portfolio 


Essential experience: 

  • Several years of professional experience in projects where you had a formative role in the implementation of ITSM platforms, such as a project manager, architect or consultant  
  • Especially technical experience on one of the following platforms is an advantage: Ivanti Service Manager or ServiceNow 
  • Good knowledge of ITIL definitions, which you can verify through an ITIL certificate for example ITIL experts 
  • Certification according to PRINCE2, GPM / IPMA or comparable qualifications  
  • Can handle a heavy workload structured and self-organized. Strong communication skills, flexible and assertive. 
  • Willingness to travel in the DACH region  
  • Very good German and English skills 

  

We offer:  

The corporate culture of the ITSM Group is based on openness, appreciation, team spirit and, above all, humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and work. We offer you the opportunity to successfully develop your interests and talents within the ITSM Group. 

  • A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment  
  • Trust: the assumption of responsible activities  
  • Development: continuous training and targeted promotion, e.g. by participating in the internal training offer of the ITSM Group 
  •  Health awareness: taking on the cost of your gym or sports class  
  • Home proximity: we offer the possibility to work in the home office  
  • Time for yourself: With "YourTime" we offer the possibility of a three-month break  
  • Support: we pay the maximum amount of capital contributions and subsidize the occupational pension pan with 20% 


Interested? Then become part of our team!

We look forward to receiving your detailed application including the necessary information on your earliest possible entry date, salary expectations and willingness to travel email your application to bewerbung@itsmgroup.com 

ITSM Consulting Ltd is the parent company of the continuously growing ITSM Group and was founded in 2000. The group of companies is an established consulting firm which offers operational support for its national and international customers that results in performance optimization for its customers that enables them to measure and efficiently govern their corporate and IT processes in accordance with clear quality criteria. 

The success of the ITSM Group is largely due to our employees which is why is it important to us that you feel comfortable with us from day one and find a work environment in which you can develop according to your individual abilities and use your strengths purposefully. 

 
To strengthen our business unit "Enterprise Solutions" in the DACH region as soon as possible we are looking for a: 

(Senior) Consultant ServiceNow (m/w/d) - (Ref.-Nr. 2018_13) 

 

Area of responsibility 

  • Consulting customers during the introduction of ServiceNow 
  • Conception and documentation of technical solutions 
  • Implementation of customer requirements on ServiceNow 
  • Quality assurance in ServiceNow projects 


Essential experience: 

  • Successfully completed a degree in Information technology or comparable qualification 
  • Ideally experience of ITSM processes (ITIL Foundation) 
  • Experience and knowledge as a ServiceNow Certified System Administrator or even ServiceNow Certified Implementation Specialist 
  • 1-2 years of experience in the conception and / or implementation of IT service management solutions 
  • Structured and independent work 
  • Good written and spoken English 
  • Willingness to travel in the DACH region  

 

We offer: 

The corporate culture of the ITSM Group is based on openness, appreciation, team spirit and, above all, humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and work. We offer you the opportunity to successfully develop your interests and talents within the ITSM Group. 

  • A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment  
  • Trust: the assumption of responsible activities  
  • Development: continuous training and targeted promotion, e.g. by participating in the internal training offer of the ITSM Group 
  •  Health awareness: taking on the cost of your gym or sports class  
  • Home proximity: we offer the possibility to work in the home office  
  • Time for yourself: With "YourTime" we offer the possibility of a three-month break  
  • Support: we pay the maximum amount of capital contributions and subsidize the occupational pension pan with 20% 

 
Interested? Then become part of our team!   

We look forward to receiving your detailed application including the necessary information on your earliest possible entry date, salary expectations and willingness to travel email your application to bewerbung@itsmgroup.com 

ITSM Consulting Ltd is the parent company of the continuously growing ITSM Group and was founded in 2000. The group of companies is an established consulting firm which offers operational support for its national and international customers that results in performance optimization for its customers that enables them to measure and efficiently govern their corporate and IT processes in accordance with clear quality criteria. 

The success of the ITSM Group is largely due to our employees which is why is it important to us that you feel comfortable with us from day one and find a work environment in which you can develop according to your individual abilities and use your strengths purposefully. 

 
To strengthen our business unit "Enterprise Solutions" in the DACH region as soon as possible we are looking for a: 

(Senior) Business Process Consultant ServiceNow (m/w/d) - (Ref.-Nr. 2018_16) 

 

Area of responsibility 

  • Design and modelling of business processes in ServiceNow  
  • Process Owner consultation regarding defined standards  
  • Identification of proposed solutions to increase process efficiency  
  • Continuous coordination with the stakeholders 

 

Essential experience: 

  • Successfully completed a degree in Information technology or comparable qualification 
  • Experience in process consulting in ServiceNow and IT Service Management  
  • ITSM process know-how desirable (ITIL Foundation)  
  • Confident demeanour towards customers as well as consulting competence  
  • Good written and spoken English 
  • Willingness to travel in the DACH region  

 

We offer: 

The corporate culture of the ITSM Group is based on openness, appreciation, team spirit and, above all, humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and work. We offer you the opportunity to successfully develop your interests and talents within the ITSM Group. 

  • A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment  
  • Trust: the assumption of responsible activities  
  • Development: continuous training and targeted promotion, e.g. by participating in the internal training offer of the ITSM Group 
  •  Health awareness: taking on the cost of your gym or sports class  
  • Home proximity: we offer the possibility to work in the home office  
  • Time for yourself: With "YourTime" we offer the possibility of a three-month break  
  • Support: we pay the maximum amount of capital contributions and subsidize the occupational pension pan with 20% 

 
Interested? Then become part of our team!   

We look forward to receiving your detailed application including the necessary information on your earliest possible entry date, salary expectations and willingness to travel email your application to bewerbung@itsmgroup.com   

ITSM Consulting Ltd is the parent company of the continuously growing ITSM Group and was founded in 2000. The group of companies is an established consulting firm which offers operational support for its national and international customers that results in performance optimization for its customers that enables them to measure and efficiently govern their corporate and IT processes in accordance with clear quality criteria. 

The success of the ITSM Group is largely due to our employees which is why is it important to us that you feel comfortable with us from day one and find a work environment in which you can develop according to your individual abilities and use your strengths purposefully. 

 
To strengthen our business unit "Enterprise Solutions" in the DACH region as soon as possible we are looking for a: 

(Senior) Engagement Manager ServiceNow (m/w/d) - (Ref.-Nr. 2018_17) 

 

Area of responsibility 

  • Central interface of our delivery for our strategic accounts  
  • Responsibility for the service delivery within the projects (Scope, Time, Budget)  
  • Continuous coordination of engagement processes  
  • Coach internal employees in the field of engagement management 

 

Essential experience: 

  • Successfully completed a degree in Information technology or comparable qualification 
  • Solid experience in the successful development of strategic accounts 
  • Process consulting experience in the area of ServiceNow and IT Service Management 
  • Confident demeanour towards customers as well as consulting competence  
  • Good written and spoken English 
  • Willingness to travel in the DACH region  

 

We offer: 

The corporate culture of the ITSM Group is based on openness, appreciation, team spirit and, above all, humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and work. We offer you the opportunity to successfully develop your interests and talents within the ITSM Group. 

  • A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment  
  • Trust: the assumption of responsible activities  
  • Development: continuous training and targeted promotion, e.g. by participating in the internal training offer of the ITSM Group 
  •  Health awareness: taking on the cost of your gym or sports class  
  • Home proximity: we offer the possibility to work in the home office  
  • Time for yourself: With "YourTime" we offer the possibility of a three-month break  
  • Support: we pay the maximum amount of capital contributions and subsidize the occupational pension pan with 20% 

 
Interested? Then become part of our team!   

We look forward to receiving your detailed application including the necessary information on your earliest possible entry date, salary expectations and willingness to travel email your application to bewerbung@itsmgroup.com   

ITSM Consulting Ltd is the parent company of the continuously growing ITSM Group and was founded in 2000. The group of companies is an established consulting firm which offers operational support for its national and international customers that results in performance optimization for its customers that enables them to measure and efficiently govern their corporate and IT processes in accordance with clear quality criteria. 

The success of the ITSM Group is largely due to our employees which is why is it important to us that you feel comfortable with us from day one and find a work environment in which you can develop according to your individual abilities and use your strengths purposefully. 

 
To strengthen our business unit "Enterprise Solutions" in the DACH region as soon as possible we are looking for a: 

Technical Consultant / Developer ServiceNow (m/w/d) - (Ref.-Nr. 2018_18) 

 

Area of responsibility 

  • Analysis of customer requirements and conception of technical solutions  
  • Configuration / development of ServiceNow according to the defined customer requirements  
  • Documentation of technical solutions  
  • Estimate development costs for work packages 

 

Essential experience: 

  • Successfully completed a degree in computer science or comparable qualification 
  • 1-2 years implementation experience in ServiceNow and one of the following technologies: AngularJS, jQuery, JavaScript or Java 
  • Experience with Web Services (SOAP / REST) Ideally knowledge of service management processes 
  • Good written and spoken English 
  • Willingness to travel in the DACH region  

 

We offer: 

The corporate culture of the ITSM Group is based on openness, appreciation, team spirit and, above all, humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and work. We offer you the opportunity to successfully develop your interests and talents within the ITSM Group. 

  • A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment  
  • Trust: the assumption of responsible activities  
  • Development: continuous training and targeted promotion, e.g. by participating in the internal training offer of the ITSM Group 
  •  Health awareness: taking on the cost of your gym or sports class  
  • Home proximity: we offer the possibility to work in the home office  
  • Time for yourself: With "YourTime" we offer the possibility of a three-month break  
  • Support: we pay the maximum amount of capital contributions and subsidize the occupational pension pan with 20% 

 
Interested? Then become part of our team!   

We look forward to receiving your detailed application including the necessary information on your earliest possible entry date, salary expectations and willingness to travel email your application to bewerbung@itsmgroup.com   

 ITSM Consulting Ltd is the parent company of the continuously growing ITSM Group and was founded in 2000. The group of companies is an established consulting firm which offers operational support for its national and international customers that results in performance optimization for its customers that enables them to measure and efficiently govern their corporate and IT processes in accordance with clear quality criteria. 

The success of the ITSM Group is largely due to our employees which is why is it important to us that you feel comfortable with us from day one and find a work environment in which you can develop according to your individual abilities and use your strengths purposefully. 

 
To strengthen our business unit "People Enablement" in the DACH region as soon as possible we are looking for a: 

Trainer ServiceNow (m/w/d) - (Ref.-Nr. 2018_70) 

 

Area of responsibility 

  • Leadership of our seminars and trainings and taking responsibility for this important contribution to the success of our education department 
  • Training of the participants primarily in the area of ServiceNow  
  • Impart sound, conceptual know-how based on many years of ServiceNow experience 
  • Continuous development of your skills and knowledge in this ambit  
  • Taking responsibility for the seminar results and the learning success of the participants 
  • Further development/adaptation of corresponding training documents 

 

Essential experience: 

  • Successfully completed a degree in computer science or comparable qualification 
  • Professional experience as an architect with emphasis on ServiceNow 
  • Ideally, you gained relevant professional experience in IT service management and have solid experience as a trainer 
  • Experience in training specific ITIL® processes is an advantage.  
  • Certification in ServiceNow, ITIL® Expert 
  • High sense of responsibility and service orientated 
  • Convincing, rhetorical and authentic appearance 
  • Work efficiently, well-structured and self-organized 
  • Good written and spoken English 
  • Willingness to travel 

 

We offer: 

The corporate culture of the ITSM Group is based on openness, appreciation, team spirit and, above all, humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and work. We offer you the opportunity to successfully develop your interests and talents within the ITSM Group. 

  • A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment  
  • Trust: the assumption of responsible activities  
  • Development: continuous training and targeted promotion, e.g. by participating in the internal training offer of the ITSM Group 
  •  Health awareness: taking on the cost of your gym or sports class  
  • Home proximity: we offer the possibility to work in the home office  
  • Time for yourself: With "YourTime" we offer the possibility of a three-month break  
  • Support: we pay the maximum amount of capital contributions and subsidize the occupational pension pan with 20% 

 
Interested? Then become part of our team!   

We look forward to receiving your detailed application including the necessary information on your earliest possible entry date, salary expectations and willingness to travel email your application to bewerbung@itsmgroup.com