Configuration Management

Create a dependable and complete database for your ITSM processes and thus increase the efficiency and effectiveness. Make the Configuration Information available and based on it, make the correct decision for incidents or problems.
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Configuration Management

Mastering increasing complexity

Almost all companies are nowadays encountering the necessity of having to attain more efficient results with less resources, despite the growing competitor pressure and increasing customer requirements. For IT departments and IT service providers, these conditions lead to a growing tension field, as on the one hand the success of the business processes increasingly depends on the IT Services, on the other, however, the complexity of the IT services and of the components needed for them is increasing.

In order for no dangerous balancing act to arise from this situation and for the increasing complexity not to generate quality and availability risks, an effective answer to this challenge is necessary. It typically consists of creating a dependable and complete database for the IT Service Management processes, in order to increase their efficiency and effectiveness. Therefore, precise configuration information has to be provided so that the correct decisions can be made at the right time - for example for authorising of changes and releases or for the more rapid remediation of incidents and problems.

Many arguments for our CMS procedure model

  • An always up-to-date and validated data platform is made available
  • The data quality (validity, currentness, correctness) for the IT infrastructure is ensured
  • No primarily technical focus, but a simultaneous process view
  • The individual requests can be accurately taken into consideration by means of the flexible procedure model
  • Controlled procedures in straightforward steps according to the "Think big, start small" principle
  • Maximum success certainty of the CMS project by means of our practice-proven methodology

Professionals make the difference

We, from the ITSM Group prove, in perpetual new projects, that our implementation methodology basing on Best Practices ensures optimum results. We understand the customer request not only as the creation of concepts and documentations acting in a manner tailored to suit the needs, but at the same time we ensure that the implementation generates the expected positive result.

Like no other consulting company for the IT Service Management, we have a praxis-proven IT Quality Methodology which generates a supplemental added value in all projects. 

Why ITSM Group?

  • Specialised - by means of the absolute focussing on quality
  • Sustainable process and tool implementations with measurable quality by means of defined KPIs
  • ITSM Consulting involves itself in your project with the costs and efficiency risk
  • Absolute enthusiasm for the topic of IT Service Management
  • Measurable project success

Best Practice Procedure Model

In the context of the Configuration Management, ITIL® delivers Best Practices for such systems, as well as for the appurtenant process for ensuring the data quality and data currentness. Based on this, we have developed a procedure model which enables IT organisations to successfully implement Configuration Management in a resource-sparing manner. It is aimed at increasing the quality and availability of the IT services despite increasing complexity. The procedure model has already been successfully established in practice. It is individually customisable to fit the necessities and the environment of your IT organisation and has been developed for medium-sized to large IT organisations.

In the starting stage, the existing documentation forms and locations, as well as their contents and use are analysed in order to ascertain the current usage of Configuration Item information in the various sectors and processes. Finally, the following focal points are compiled and thus the process, as well as the Configuration Management System (CMS) are conceived.

  • Logical model with detailing of the results from the starting stage, in order to achieve an overview and the respective relevance of the existing data sources.
  • Service Trees for clarifying how services can be created and delivered, respectively which different Configuration Items (CIs) are necessary.
  • Process interfaces and usage of the CMS, as the compiled Service Trees and the logical model are detailed based on Use Cases.
  • Developing a Configuration Management process, in order to ensure the necessary data currentness and quality.