ISO/IEC 20000

Represent the quality of your IT Services objectively. A clear evidence stimulates the success and strengthens your reputation. An ISO 20000 certification is a clear competitive advantage and transparently represents your efficiency and capacity.
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ISO/IEC 20000

With the ISO/IEC 20000 certification, you will experience the deserved value appreciation

According to experience, the IT is under constant observation of your customers. And the practice shows: Even if the IT organisation daily strives with high dedication to deliver a service as perfect as possible, with an ambitious service level, it is often difficult to objectively represent this quality. Thereby, a clear proof would often be very encouraging for success, for instance if the performance level has to be shown to potential new customers and business partners, or evidence has to be provided, that it also corresponds to international norms and industry standards. But also in the consideration, how the already existing ITIL® processes with a high degree of maturity can be internationally certified.

For these and additional questions there is a convincing answer: the certification in accordance with ISO/IEC 20000. Such a certificate is becoming more and more important for the internal reputation of the IT organisation and as a competitiveness advantage, as it makes the efficiency and performance level of the IT organisation impressively transparent and brings its quality profile precisely to the point, while also activating a high benefit for the daily operation.

This certification in accordance with ISO/IEC 20000 can definitely be limited, for instance to certain services or service catalogues, single locations or organisational or functional sections. The focussing on selected infrastructures or customer segments is also possible. The processes to be audited, however, cannot be limited. And: The conformity with ISO/IEC 20000-1 always has to be fully attested.

Manifold benefits of the ISO/IEC 20000 certification

  • Recognised benchmark for the IT Service Management
  • Foundation of an independent assessment
  • Instrument for the structural and thus sustainable improvement of the IT services
  • Essential quality feature in tenders
  • Offers a consistent approach in a supply chain
  • Demonstrates the ability of fulfilling customer requirements in accordance with international standards

Our Promise

With us you have an ideal partner at your side, in order to successfully shape the way to the ISO/IEC 20000 certification, as we are a very implementation-oriented consulting company, which precisely lives for a benefit-optimised balance of theory and practice. This can also be seen in the fact, that all our consultants are certified in ISO 20000 or in IT Service Management on the one hand, on the other hand they have comprehensive and successful practice experiences.

They can thus access success-proven competences. Thereby we support you from the current state analysis to the identification of the action requirements, through the elaboration of the implementation plan and its execution, up to the preparation for audit and its accompaniment. Your benefit, however, is not remotely lying solely in an efficiently accomplished certification, but also in the sustainable effects for the performance quality of your IT processes, which have been optimised within the scope of the certification project.

Incidentally, by obtaining a TÜV seal for the IT services, the ISO 20000 certification can be accurately prepared.