Service Catalogue Management

Represent your IT services for your customer and improve the customer relationship and service-orientation. With the Service Catalogue also optimise the allocation of costs and earnings depending on the originator and build the foundation for a Business Impact Analysis.
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Service Catalogue Management

The business needs Service Catalogues

Service Catalogues play an ever increasing part in the planning of the IT Service Management (ITSM). They describe which IT services can be utilised by the customer and in which particular shape. Thus, they effect an essential improvement of the customer relation and service orientation of the IT provider. In addition, they are a precondition for effective Business Impact Analyses (BIA) and an efficient IT Service Continuity planning. The costs and benefits settlement depending on the originator is thereby also clearly optimised.

However, as important as Service Catalogues have become for a transparent and customer-oriented service offer, as easily deficits can occur in the conceptional orientation. Among the most important weaknesses of Service Catalogues is the fact, that the IT services represented there are not correlated sufficiently with the business need of the customer. Thereby, they should orient themselves by the central question, of how can the business processes be positively influenced with the offered services. Insofar, the offers are not allowed to leave the perspective of the IT, but rather they must be developed with the perspective of the customer.

This is why our methods for the Service Catalogue Management support the following two perspectives:

  • Business Perspective: Here, the questions of how the business processes are supported by the IT services, who from the IT bears the overall responsibility for the service quality and which IT performances can essentially be commissioned, are clarified. In addition, the service depth and prices are in focus.
  • Technical Perspective: At this level, it is being essentially clarified, of which individual service (Core Services, Supporting Services) an IT service is made up, who is involved in providing the service and who and to what extent carries the responsibility.

The decisive success factor for a convincing benefit of the Service Catalogue, as well as a high acceptance of the Service Catalogues is on the one hand the clear and business-oriented target focussing, on the other hand, the methodical accomplishment is granted an essential relevance.

The manifold benefits of the Service Catalogue Management

  • By means of a Service Catalogue, the operational service providing of the IT towards the customer is represented in a transparent manner.
  • If needed, the performance can be bindingly modelled by means of Service Level Agreements.
  • It answers the question regarding the "Business Value of IT", as it reveals the degree of support for the business processes by the services of the IT organisation.
  • The Service Catalogue supports in orienting the operational support processes by the specific customer requirements and controlling the entire IT Service Quality in accordance with the demands.

Professionals make the difference

We, from the ITSM Group prove, in perpetual new projects, that our implementation methodology basing on Best Practices ensures optimum results. We understand the customer request not only as the creation of concepts and documentations acting in a manner tailored to suit the needs, but at the same time we ensure that the implementation generates the expected positive result.

Like no other consulting company for the IT Service Management, we have a praxis-proven IT Quality Methodology which generates a supplemental added value in all projects. 

Why ITSM Group?

  • Specialised - by means of the absolute focussing on quality
  • Sustainable process and tool implementations with measurable quality by means of defined KPIs
  • ITSM Consulting involves itself in your project with the costs and efficiency risk
  • Absolute enthusiasm for the topic of IT Service Management
  • Measurable project success

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