Interim Management

In the Interim Management, we are busying ourselves with the challenges of your organisation, or the concrete fields of action of your processes while observing the operative tasks of the Process Manager for a certain time period.
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Interim Management

New impulses by the Temporary Process Manager 

In the Interim Management, we are busying ourselves with the challenges of your organisation, or the concrete fields of action of your processes while observing the operative tasks of the Process Manager for a certain time period. With our long-term experience in the operation and in the practice-oriented consulting of IT Service Management Processes, the consultants of the ITSM Consulting AG bring along the optimum qualification and experience, in order to be able to manage and optimise a process even in difficult situations. We get ourselves involved, we temporarily take over the operational process management activities, as well as the process implementation. 

We thereby naturally adapt our activities individually to your current situation, your requirements and your organisation. The methodology used by us for achieving this objective distinguishes itself by a very high standard and the continual optimisation.

Systematisation For Success

The activity of our interim managers systematically monitors the critical success factors, which is why their typical task fields include:

  • The basis of the Interim Manager's activities creates the "Work in the Process". Hereto, we maintain direct contact with the process roles, in order to record and analyse their strengths, weaknesses and stimuli. We dive into the daily business and analyse it by means of the following activities:

- Coordination with the Management
- Discussions with the affected employees
- Evaluation of tickets, changes, respectively other data sources
- Creation and monitoring of parameters and features
- Drill-down into the process mechanism, where reasonable, with the objective of the process - improvement
- Observed abnormalities and deviations from the process objective and process method are recorded and countermeasures are implemented.

  • By coaching the process employees, revealing the process benefits (process marketing), as well as clear operational decisions and tips, we strengthen the efficiency as well as the dependability of the process and thus create confidence in the process.
  • In the context of the continual process improvement (CPI), we bring common follow-up reviews of process activities (process audits) together and develop the necessary improvement measures together with you.
  • In the harmonisation of the collaboration of the process with other IT Service Management processes, we also coordinate with the responsible persons, derive improvement measures and coordinate their implementation.

Just like for the process implementation, we are happy to coach your future process manager during the interim stage, so he will be become optimally acquainted with his assignment.

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