IT Quality Cockpit

With our exclusive IT Quality Cockpit, you do not only define your individual performance rules, but at the same time you implement an effective assessment and control system for your IT Service Quality. Find out with precise accuracy which risk potentials exist in individual IT services and which need for action has to be drawn from it.
You are here: Home Consulting Service Quality IT Quality Cockpit

IT Quality Cockpit

The quality of an IT service can finally be measured and controlled!

A lot has happened over the last few years in the IT organisations. Thus, the processes have been shaped and standardised with the help of the ITIL® Framework, the service portfolio has increasingly received a new face and the customers of the IT have moved more into focus.

On the other hand, a multitude of additional methods and frameworks have moved into practice, for instance various ISO norms, COBIT®, Six Sigma or CMMI®. The result is that the IT organisations find themselves more and more caught in an opaque methodology jungle and facing a multitude of requirements which they have to fulfil due to internal or external constraints. In addition, despite this variety of regulations, concrete control elements for the quality of the IT services and processes are still a scarce commodity.

However, the IT organisation is ultimately measured by them, especially since the customers have become more and more demanding and critical with respect to quality. However: How do I define the IT Service Quality and how can it become transparent, measurable and comparable? How can an appropriate quality standard for IT services be shaped within the company? For this reason our IT Quality Method now exists...

Successfully on the trail of risk potentials 

With our exclusive IT Quality Cockpit, you do not only define your individual performance rules, but at the same time you implement an effective assessment and control system for your IT Service Quality. This unique method up until now, has been developed through concrete practical experience and is thus free of theoretical ballast, in order to precisely determine the performance of the IT Services. Or the other way around: Find out with precise accuracy which risk potentials exist in individual IT services and which need for action has to be drawn from it.

Perfect for pinpoint improvements

The decisive value of the IT Quality Cockpit resides in the fact, that very concrete optimisation initiatives can be derived from the determined desired deviations. The method consists of four components built on top of each other:

  • The IT Quality Cube represents a preconfigured set of typical and practice-proven quality criteria of the IT services and processes. They can optionally be expanded individually for each request. All quality criteria thereby clearly reference marketable frameworks and best practices, as for instance COBIT® and ITIL®.
  • Behind the IT Quality Healthcheck hides a stringent procedure, in order to extract the necessary quality requirements from the IT Quality Cube. They are the gauge for the subsequent analysis of the actual quality level of the IT services and processes.
  • The IT Quality Index as a central control instrument follows the objective of depicting the real quality level of an IT service into a unique key performance indicator. This generates transparency and makes IT services, processes and organisational conditions comparable from a qualitative point of view.
  • The detailed results of the quality analysis are illustrated in the IT Quality Report. Each ascertained quality deficiency is provided with a risk assessment and a concrete action recommendation.

The manifold benefits of the IT Quality Cockpit

  • Quality becomes objectified and measurable and thus no longer discussed
  • The success of quality activities becomes visible in a single key performance indicator
  • Quality orients itself by the individual corporate requirements
  • You are using the marketable frameworks for yourself - as consolidated, targeted and effective as is required by your situation.
  • The necessary quality level is ensured even in an appointment and project-driven organisation.
  • The service and process-related risks are recognised early on and they can be faced in a target-oriented manner.

The optimisation measures by means of which the widest area of effect and thus a high ROI can be achieved, are identified immediately.

The IT Quality Cockpit offers very flexible implementation possibilities for the individual needs of the IT organisation. Thus it can be applied to the entire process structure, just like for individual IT services. The Cockpit can also be used as an instrument for the continual quality optimisation and performance increase of the entire IT organisation.

INTERAKTIV