Quality Catalogue Management

We have expanded the classical procedures for the Service Catalogue Management by an optimal quality component. It is based on the own methodology of the "IT Quality Cockpit" and makes it possible to define the quality of the offered services in an operable manner and then allowing it to be measured objectively.
You are here: Home Consulting Service Quality Quality Catalogue Management

Quality Catalogue Management

Distinct added value by means of the IT Quality index

Not only the offer is ultimately decisive, but particularly the individual performance quality which is noticeable by the customer. For this reason, ITSM Consulting has expanded the classical procedures for Service Catalogue Management by means of an optimum quality component. It is based on the own methodology of the "IT Quality Cockpit" and makes it possible to define the quality of the services offered in the catalogue in an operable manner and then allowing it to be measured objectively. With this method, which is based on an intelligent combination of ITIL®, COBIT®, as well as other marketable standards, IT organisation can not only define their individual performance norms, but also simultaneously implement an effective assessment and control system for the quality management of their Service Catalogues. This up until now unique instrument represents an optionally usable added-value module.

An important component is the "IT Quality Index" for the Service Catalogue Management. It ascertains the quality of the respective services by means of a single key performance indicator. Thus, the responsible persons find out with pinpoint accuracy which risk potentials with extensive consequences are located in the individual IT services of the Service Catalogue, as well as of its processes. The practical advantage consists of the fact that the services, where a need for optimisation exists and where quality improvement have to be performed with priority, can be identified at once.

The three performance-constituting categories Service Definition, Processes and Responsibilities, as well as Quality Control accompany the IT Quality Methodology of the ITSM Consulting AG. Thus, all relevant levels, from the contentual description of the service, through the questions of the provision of services up to the analysis and optimisation of the result quality.

INTERAKTIV