Consulting

Our expertise is subdivided into the following main aspects: ITSM, Quality, Organisation, Security and Project Management.
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ITSM Consulting

Our consulting services enable companies to orient their organisation in a performance-optimising manner, as well as to measure and efficiently control the IT processes in accordance with clear quality criteria. Both serve the purpose of sustainably improving the operational value creation and the innovation power of the IT. Where it is meaningful for the customer, we orient ourselves by established systems of rules like ITIL®, COBIT®, PRINCE2®, etc.

Service Quality

Our competence profile is impressed with one particularity, which clearly differentiates us from other corporate consulting companies: Our practice-tried IT Quality orientation with an exclusive methodology, which flows into the TÜV Certification of IT Services. Our consulting services thus enable companies to orient their organisation in a performance-optimising manner, as well as to measure and efficiently control the IT processes in accordance with clear quality criteria.

Organisation Consulting

The ITSM Group is experienced in the consulting of corporate and medium-sized enterprises, as well as federal and provincial authorities. We have performed current state analyses in the structuring and process organisation in several dozens of projects. Basing on these, with our organisational consulting, we have considerably customised IT operations and subjected them to a measurable modification.

Information Security

The data protection topic is gaining in importance with the new EU Data Protection Ordinance, as a reactive approach to data protection infringements represents a high risk in view of turnover-dependent sanctions. An active data protection management significantly protects company-owned assets.

Industry Solutions

Due to our long-standing experience with products and services for specific industries, we are offering our solutions and expertise pinpointing your own market segment. Especially in the segments of Public Utilities, Healthcare and Automotive, we can bring along valuable references and experience to your project.

Project Management Services

The goal of our professional project support with a clearly defined role and task distribution, which is transparent for everyone involved, consists mainly in leading challenging IT undertakings safely to success. This includes especially the commitment that the qualitative, deadline-related and economic specifications are observed as precisely as possible.