Tool Evaluation And Accompaniment

Assess the ITSM tool product alternatives basing on your own requirement profile. In this context, we not only take over the entire evaluation, you can also transfer to us partial projects, like the development of requirement or specification documents, the Proof of Concept, the Quality Assurance or the consulting during implementation.
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Tool Evaluation And Accompaniment

Pinpoint support in accordance with your needs

The IT Service Management nowadays exhibits mainly very complex structures. Thus, the view in the process maps of medium-sized companies and corporations occasionally shows several dozens of IT processes, which, furthermore, are partially in mutual dependency. Permanently keeping an eye on their entire performance and performance quality, controlling and documenting it efficiently without an appropriate tool support is almost no longer possible.

The more important it is for the user companies to perform an assessment of the product alternatives basing on their own requirement profiles during their tool-oriented market evaluation. In this context, we not only take over the entire evaluation, you can also transfer to us partial projects, like the development of requirement or specification documents, the Proof of Concept, the Quality Assurance or the consulting during implementation, in order to utilise the special competences of our experts.

Evaluation services meeting the demands:

  • Creation of the requirement specification: A good documentation of the requirements is essential for a successful progression of the project. Missing interfaces or an unrewarding implementation by the tool supplier are also often occurring obstacles. This is why you will always profit from a good requirement specification over the entire lifecycle of the tool. The objectives, tasks and requirements are depicted herein and are made concrete as clearly as possible. To this purpose, a well-tried and standardised procedure is helpful. Due to our long-standing experience we know which aspects have to be taken into consideration from the technical and procedural point of view. Therefore you can start the supplier selection with these documents in a reassured manner. For smaller projects, you will profit from our "light" requirement specification, which bundles the most important points for you, in a costs and time saving manner.
  • Creation of the functional specification: Basing on the requirement specification from the tender, the provider creates a functional specification. The way the contractor has to implement the requirements of the requirement specification is defined in this concept. This is an important milestone for a successful project, as after the implementation, the acceptance of the services takes place, basing on the functional specification. Flaws at this point are almost impossible to undo in the course of the project. If not already existing, we make a template available to you for this purpose. If requested, we will accompany you during the negotiations with the contractor and will accompany the parties in refining the functional specification.
  • Proof of Concept: It allows for the checking before commissioning, whether the provider can also implement his promises. For this purpose, the "light" requirement specification is created by us together with you. Selected Use Cases are a component hereof. In this stage, the provider shows the implementation of the Use Cases which have been defined in the requirement specification creation stage. The provider usually has 14 days time to implement these Use Cases for this purpose. Your advantage is that you can judge how easily a tool can be adapted and in what time frame it will be possible. Profit from our experience in the preparation and execution. We help you ask the correct questions. Basing on our practice-proven templates, an efficient and objective assessment of the supplier takes place in the end.
  • Quality Assurance: The formal acceptance takes place at the end of the tool project. Make sure that the supplied service corresponds to the agreement from the functional specification. Our standardised test procedures are tailored to fit your needs. In the end, after the acceptance, we will support you in the Early Life Support stage, in order to ensure a frictionless transition into operation.
  • Implementation accompaniment: Depending on the size of the project, the implementation stage can extend over months. A good release and test management is required in order to not encounter problems only at the end of the project. You can thus prevent problems. We tell you how you can efficiently assure quality and thus minimise risks and costs.

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