ITIL® Foundation Web-Based Training

The IT Infrastructure Library (ITIL®) is a collection of Best Practices in a series of publications for implementing an IT Service Management (ITSM) and has meanwhile become an international de-facto standard in the segment of IT business processes. In this WBT you learn based on a case study of a company implementing a new IT service, how the methodology for the development, implementation and operation is applied.
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Learning ITIL® Online

In this Web-Based Training you will accompany the new employee Thomas in his first days with his new employer, Sweets Inc. Here he gets to know ITIL® in action in the context of the implementation of a new web service. He is not yet familiar with ITIL®, his colleagues, however, already have gathered a lot of experience with the framework, as ITIL® has already been in use for a longer time at Sweets Inc. In this Web-Based Training you will be prepared for the ITIL® Foundation examination.

In the so-called Knowledge Nuggets, you will deepen your knowledge about ITIL: 

The quizzes help you verifying your current level of knowledge:

The premise for the use of the Web-Based Training is a PC with internet connection, as well as an up-to-date browser with the Flash plugin. If you wish to use the training under iOS or Android on a tablet, we recommend the use of the Photon browser, which you can download in the Apple Appstore, as well as in the Google Playstore as an App.

 

Please note that our seminars are held in German and with German documents. The exam can be taken in English.

Agenda

You receive access to the Web-Based Training for 2 months and have the option to interrupt the training at any time and resume it later from the same position. The actual duration amounts to approximately 4 hours, you should factor in approximately 20 hours of learning time.