The ITSM Group has been certified for many years for ITIL® Trainings, PRINCE2® Trainings, COBIT® Trainings, M_o_R® Trainings and ISO/IEC 20000 Trainings as one of the few training institutes, furthermore it is a member of the ISACA and the itSMF Deutschland eV.
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IT Service Management

IT Service Management denotes the entirety of methods for supporting business processes by the IT. A special importance is given here to the visible IT services, as for instance the "Business Services". With a functioning ITSM, the quality and efficiency of the IT and thus the business can be improved.

Project Management

PRINCE2® (Projects in Controlled Environments) is a process-oriented Project Management method, oriented towards Best Practices. It constitutes a framework for projects and gives concrete action recommendations for each project phase.

IT Governance

COBIT® (Control Objectives for Information and Related Technology) is a framework for IT Governance and structures the tasks of the IT in processes and Control Objectives.

Risk Management

Management of Risk (M_o_R®) is a framework for the Risk Management. It helps companies to identify and control risks and to make suitable decisions.


DevOps® is a cultural and functional approach to deliver solid IT Services despite of shortening developmental periods. IT is becoming more and more complex and crucial although it is subject to change and growth of customer and business requirements. That is why continuous delivery and deployment of high quality and reliable IT services is essential.

Scrum Training

This Scrum course covers basic knowledge, further aspects such as optimisation and increase of team productivity also as well as efficiency of production to basically improve the profession of software delivery and to meet business need in an agile way.

Practical Workshops

The objective of our practical workshops is the support of IT project collaborators with experience close in practice and projects and to verify their ideas with regards to feasibility and chance of success. Best Practice methods and assessments are presented in our workshops, which are deepened in training units. Moreover, find out which additional successful practices and methods can be applied to successfully implement IT projects.

Soft Skills

The participants to our soft skill trainings come with a concrete way of looking at a problem to the seminar. The amount of all concrete situations brought in, tied into a target-oriented agenda in terms of content, fill the training with an interactive, instructive and lasting trip through one's own capabilities and possibilities.